+201062233951 WhatsApp info@monarchvacations.uk

Information Privacy Policy

LAST UPDATED: AUGUST 2026

Privacy Policy

At Monarch Vacations, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, request a quotation, make a booking, or use our travel services.

1. About This Privacy Policy

At Monarch Vacations, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we may collect, use, store, disclose, and protect personal information when you visit our website, communicate with us, request a quotation, make a booking, or use our travel services.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

Our approach: We aim to collect only information that is reasonably necessary to provide the services you request, communicate with you, manage your travel arrangements, and meet applicable legal requirements.

2. Who We Are

Monarch Vacations

Monarch Vacations is an Egypt-based travel company providing holidays, Nile cruises, private tours, excursions, transfers, accommodation, and tailor-made travel experiences throughout Egypt.

Contact Information

Address:
2 ElRefaie Tower, Hilton St.
Luxor, Egypt

Email:
info@monarchvacations.uk

Phone / WhatsApp:
+201062233951

3. Information We Collect

The information we collect depends on how you interact with Monarch Vacations and the services you request.

Personal & Contact Information

This may include your name, email address, telephone number, nationality, and other contact details you choose to provide.

Travel Information

This may include travel dates, destinations, accommodation preferences, flight information, itinerary requirements, and booking preferences.

Booking Information

When you make or manage a booking, we may collect information necessary to arrange and administer your reservation.

Communication Information

We may retain relevant information contained in communications with us, including enquiries, quotation requests, booking correspondence, and customer support communications.

4. How We Collect Your Information

We may collect personal information when you:

Submit an enquiry through our website
Request a quotation or tailor-made itinerary
Make or manage a booking
Contact us by email or telephone
Contact us through WhatsApp or other communication channels
Subscribe to marketing communications
Interact with our website or online services
Provide information during your travel arrangements

5. How We Use Your Information

We may use personal information for purposes including:

Providing requested travel services
Processing and managing bookings
Arranging hotels and Nile cruises
Arranging transfers and transportation
Arranging guides and excursions
Communicating about enquiries and itineraries
Providing customer support
Processing payments where applicable
Improving our website and services
Meeting legal and regulatory requirements

6. Travel & Booking Information

When arranging your holiday, we may need to share relevant information with suppliers involved in delivering the services you have requested.

Accommodation

Hotels, resorts, villas, and other accommodation providers may receive relevant information necessary to fulfil your reservation.

Nile Cruises

Relevant booking information may be shared with Nile cruise operators to arrange your cruise services.

Transportation

Transport companies and professional drivers may receive information necessary to arrange requested transfers and transportation.

Guides & Excursions

Relevant information may be provided to guides and excursion providers involved in delivering your itinerary.

We aim to share only information that is reasonably necessary for the relevant travel service.

7. Payments

Where payments are made through a third-party payment provider, payment information may be processed directly by that provider in accordance with its own privacy policy, terms, and security procedures.

Payment security: Monarch Vacations does not knowingly request or store unnecessary payment card information through our website. Where a third-party payment service is used, payment processing may be subject to that provider’s own systems and security controls.

8. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share relevant information with trusted service providers where this is necessary to provide the travel services you have requested.

Accommodation providers
Nile cruise operators
Transport providers
Tour guides
Excursion providers
Payment processors
Technology providers
Other suppliers involved in your booking

We may also disclose information where required by applicable law, regulation, legal proceedings, court orders, or governmental authorities.

9. Website Cookies

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand how visitors use our website, and improve the overall user experience.

Certain third-party services integrated with our website may also use cookies or similar technologies.

You may manage or restrict cookies through your browser settings and, where available, through our website’s cookie consent tools.

For more information, please read our Cookie Policy.

10. Website Analytics

We may use analytics and similar technologies to understand website traffic, visitor behaviour, website performance, and how our content is used.

This information can help us improve our website, content, services, and overall customer experience.

Where third-party analytics services are used, those providers may process information in accordance with their own privacy policies and terms.

11. Marketing Communications

If you choose to subscribe to our marketing communications, we may use your contact information to send you travel offers, news, promotions, special experiences, and information about Monarch Vacations.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in our emails or by contacting us directly.

Your choice matters: Receiving marketing communications is not required to use our travel services.

12. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Access Controls

We seek to limit access to personal information to people who need it for legitimate business or service purposes.

Secure Handling

We take reasonable steps to protect information during its collection, use, storage, and transfer.

Ongoing Review

We may review our security practices as our website, services, and technology develop.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

This may include periods necessary to:

Provide requested services
Maintain business and booking records
Resolve disputes
Comply with legal obligations
Protect our legitimate business interests
Enforce agreements and contractual rights

When personal information is no longer required, we take reasonable steps to securely delete or anonymise it where appropriate.

14. Your Privacy Rights

Depending on your country or region, you may have certain rights regarding your personal information.

Access Request access to certain personal information we hold about you.
Correction Request correction of inaccurate or incomplete information.
Deletion Request deletion of certain personal information where applicable.
Objection Object to certain types of processing where applicable.
Restriction Request restriction of certain processing where applicable.
Withdraw Consent Withdraw consent where processing is based on your consent.

The availability and scope of these rights may depend on applicable law, your location, and the circumstances of the processing.

To make a privacy-related request, please contact us using the details provided in the Contact Us section below.

15. International Travel & Data Transfers

Because Monarch Vacations arranges travel services in Egypt for international travellers, your personal information may need to be shared with service providers located in different countries.

For example, information may be provided to accommodation providers, transport companies, cruise operators, technology providers, payment services, or other suppliers involved in delivering your itinerary.

We take reasonable steps to ensure that information is handled appropriately and shared only when reasonably necessary to provide the requested services or comply with applicable requirements.

16. Third-Party Websites

Our website may contain links to third-party websites, including booking platforms, payment providers, social media platforms, travel partners, and other external services.

Monarch Vacations is not responsible for the privacy practices, security, content, or availability of third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

17. Children’s Privacy

Our website and services are intended for general audiences and are not specifically directed toward children.

We do not knowingly collect personal information from children through our website without appropriate consent or another lawful basis where required.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, legal requirements, or privacy practices.

Any updated version will be published on this page and the “Last Updated” date will be amended accordingly.

Your Privacy Matters to Us

We are committed to handling your personal information responsibly and transparently while providing the travel services and support you request. If you have any questions about this Privacy Policy, our team is here to help.

CONTACT MONARCH VACATIONS

19. Contact Us

If you have any questions about this Privacy Policy or would like to exercise a privacy-related right, please contact Monarch Vacations.

Monarch Vacations

2 ElRefaie Tower, Hilton St.
Luxor, Egypt

Email: info@monarchvacations.uk

Phone / WhatsApp: +201062233951

Website: monarchvacations.uk